High Performance
Team Coaching
Achieving and maintaining high team performance is a key management challenge, with dynamics in constant change.
New teams, mergers, revised objectives, unsettling change, conflict and workplace stress provide the backdrop to the task.
However, when a team is working well there are a wide range of benefits to individuals, customers and of course the company itself.
This work typically involves;
- Building safety and trust
- Clarifying purpose and values
- Alignment around team norms
- Dealing positively with conflict
- Defining roles & responsibilities
HOW
Programmes start with an in-depth investigation into team strengths and opportunities. We examine the systemic alignment and ‘health’ of team relationships. Priority topics are agreed and a programme designed to reveal the system’s needs, and align with company objectives.
Clarity of roles and responsibilities
Our SMT team coaching sessions have resulted in far more productive and action-oriented meetings, clarity of roles and responsibilities, and generally the ability to deal with the ever-changing environment with a greater sense of alignment than previously.
Andy Hutchins
MD, Net Coverage Solutions
Facilitated
Workshops
Working with a facilitator ensures you maximise the value of your team’s precious time. It also allows you to be fully involved with the process rather than managing and steering.
External input also creates safety for marginalised voices, and make visible any issues preventing commitment.
Consider facilitation if you are planning;
- A strategy session
- An off site or awayday
- Project kick-off or review
- Ideation/innovation sessions
HOW
We design specifically for your needs, using creative engagement and coaching techniques. We ensure that ground rules create safety and spaciousness, which helps the team create their best ideas. Everyone is respected, and we facilitate fair share-of-voice. We can tease out hidden barriers to commitment and build ownership. The team will walk away committed to a clear action plan with next steps, responsibilities and priorities agreed.
20% increase in repeat & referral business
Liz facilitated with the team the creation of our Customer Journey - now a cornerstone of our sales process and a legacy demonstrating the importance of understanding & nurturing our customers. This has led to a 20% increase in repeat & referral business.
James Bell
Turquoise Holidays
Team Performance
& Culture
Our work on culture and organisational change comes from a powerful systemic perspective.
Rather than enter an organisation with a view to research and fix a problem, our role as system coaches is to help reveal what the organisation can’t see on its own.
Working with complexity and creating a clear vision of what is needed, we support companies to use their intelligence and creativity to solve problems, embrace change, and deliver practical action plans.
HOW
We approach culture and change work from a place of:
- Asking questions
- Listening and observing
- Systemic coaching to raise consciousness & awareness across the organisation, Unfolding new information to inform direction
- Building a coaching culture of collaboration, respect and resilience to change.
A light bulb moment, an explosion of clarity
It was a quintessential light bulb moment, an explosion of clarity in my head during our session, when I realised we could structure our offer in a completely different, more enticing and relevant way.